Shipping policy

Last updated: June 23, 2026

Plomet is being operated by GDESTOCK SARL. At Plomet, we are committed to delivering your orders in a reliable, transparent, and efficient manner. Please review the details below regarding our shipping process.

1. Shipping Coverage

We currently ship within the United States only.

  • International shipping is not available at this time.
  • Orders placed with non-U.S. addresses will not be processed.

2. Order Processing

Shipping Information Details
Order Cut-Off Time 2:00 PM Eastern Standard Time (EST)
Handling Time 1–2 Business Days (Monday – Friday)
Transit Time 3–5 Business Days (Monday – Friday)
Estimated Total Delivery Time 4–7 Business Days

Additional Information

  • Orders placed after the daily cut-off time will be processed on the next business day.
  • Business days do not include weekends or public holidays.
  • Delivery times may vary slightly during holidays or peak seasons.

3. Shipping Carriers

We partner with trusted logistics providers, including:

  • USPS
  • UPS
  • FedEx

Carrier selection depends on warehouse and order requirements.

4. Shipping Costs

  • We offer free shipping on all US orders.

5. Order Tracking

  • Tracking is provided for all orders.
  • You will receive tracking details within 24 hours after shipment.
  • Tracking allows you to monitor delivery progress in real time.

6. Fulfillment Information

All orders are processed and shipped directly from our warehouse to ensure fast and reliable delivery.

Warehouse & Fulfillment Address:

Plomet is being operated by GDESTOCK SARL, headquartered in 870 Route D'ansolin, 01680 Lhuis, France. To efficiently serve our market and ensure fast delivery times, we maintain our stateside inventory with a dedicated third-party logistics partner.

ShipJoy 3PL Warehouse & Fulfillment Miami
11500 Miramar Pkwy #300, Miramar, FL 33025, United States

Orders are carefully packed and dispatched from our fulfillment center to provide efficient shipping and a smooth delivery experience for our customers across the United States.

7. Taxes & Duties

  • Applicable sales taxes are calculated at checkout.
  • No additional customs duties are typically expected for U.S. deliveries.

8. Delivery Delays

Delivery times are estimates and may be affected by external factors such as:

  • Weather conditions
  • Carrier delays
  • High seasonal demand
  • Logistics disruptions

Please allow up to 15 days from shipment date before reporting a missing order.

9. Damaged, Lost, or Missing Orders

If your order arrives damaged, incomplete, or is missing:

  • Contact us within 7 days of delivery.
  • Include order number and photos/videos (if applicable).

We will review your case and provide a suitable resolution.

10. Delivery Requirements

  • We ship only to physical addresses within the United States.
  • PO Boxes are not supported.

11. Return-to-Sender Policy

If a package is returned due to:

  • Incorrect or incomplete address
  • Failed delivery attempts
  • Customer unavailability

We will contact you once the package is received.

12. Contact Information

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 06:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: Eastern Standard Time (EST)

🕒 Response Time: We respond within one business day.