return-and-refund-policy

Plomet is being operated by GDESTOCK SARL. At Plomet, we want you to shop with confidence. Please review our return and refund terms below.

1. Return Window

You may request a return within 30 days of delivery.

2. Return Conditions

To be eligible for a return, items must:

  • Be unused, unopened, and in original condition
  • Be returned in original packaging
  • Include proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

The following items are not eligible for return:

Category Details
Sale / Clearance items Not returnable
Custom / Made-to-order products Not returnable
Gift cards (if applicable) Not returnable

4. Return Shipping & Fees

Item Type Responsibility
Standard returns Customer pays return shipping
Original shipping fee Non-refundable

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery
  • Provide clear photos or videos of the item and packaging

Resolution

After review, we may offer:

  • Replacement, or
  • Refund (if approved)

6. Exchanges

  • Exchanges are available for eligible items (subject to supplier approval)
  • Some items may not qualify once shipped
  • To request an exchange, contact our support team

7. Refunds

Step Details
Inspection Items are inspected upon receipt
Approval Refund issued if conditions are met
Processing Time 10 business days
Refund Method Original payment method

8. Return Process

Important Steps

  • All returns must be approved before sending
  • Do not send items without authorization

Return Address

  • All orders and returns are handled through our dedicated fulfillment center.
  • The specific return address will be provided to you upon approval of your return request.
  • Returns are processed directly at our warehouse.
  • Please note that unauthorized returns sent without prior approval may not be accepted.

Restocking Fee

  • We do not charge a restocking fee. As long as your item is returned within 30 days of delivery, unused and in its original packaging, and the return has been approved in advance, you will not be charged any restocking or handling fee.
  • Please note that return shipping is paid by the customer, and the original shipping cost is non-refundable.

9. Important Notes

  • We are not responsible for returns sent without approval
  • Shipping fees (if any) are non-refundable
  • Delivery times may vary depending on supplier location

10. Contact Information

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 06:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: Eastern Standard Time (EST)

🕒 Response Time: We respond within one business day.