Talk to a real person, not a queue
Licence questions, activation trouble, invoices, refunds — one team handles all of it. Customer support response time: within 1 business day.
- within 1 business day
- Real technicians, no bots
- Free activation help for life
Email support
The best route for licence keys, invoices and anything you need in writing.
contact@plomet.comDirect call
Call our support team directly for licence, installation and activation assistance.
+33 7 53 53 38 98Order & delivery
Key not in your inbox? Send us the order number and we will re-issue it.
contact@plomet.comQuestions we get every day
Nine out of ten enquiries are one of these. Worth thirty seconds before you write.
How fast will someone reply?+
within 1 business day.
My licence key never arrived — what now?+
Check the spam and promotions folders first, then send us your order number. Keys are re-issued from our end in a couple of minutes, no questions asked.
Can you help me install and activate it?+
Yes, free for the life of the licence. Call us at +33 7 53 53 38 98 or email contact@plomet.com, and a technician will guide you through download, installation and activation.
The key says it is already in use. Is it a duplicate?+
Almost never. It usually means the product was activated on an earlier install of Windows or Office on the same machine. Send us the error code and we will reset or replace the key.
How do I get a VAT invoice?+
Reply to your order confirmation with your company name, address and VAT number, or use the form above with the billing topic selected. Invoices are issued the same day.
What does the 30-day guarantee cover?+
If the licence cannot be activated and we cannot fix it, you get a full refund within 30 days of purchase. No restocking fees and no argument.
Still stuck? Send it over and we will take a look at your specific setup.
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