Your satisfaction is important to us. This policy applies exclusively to digitally delivered software licence keys and download instructions. We do not sell or ship physical products.
1. Digital Delivery and Returns
Orders are delivered electronically in accordance with our Delivery Policy. There are no physical boxes, discs, or other goods to return. No physical return shipping is required, and customers never pay return shipping costs.
2. EU 14-Day Right of Withdrawal for Digital Content
EU consumers generally have a 14-day right of withdrawal for distance contracts. For digital content that is not supplied on a tangible medium, this right is lost only where, before delivery begins, the customer has expressly consented to immediate supply during the withdrawal period and acknowledged that beginning delivery will cause the loss of the right of withdrawal, as provided by Article 16(m) of Directive 2011/83/EU.
If valid prior express consent and acknowledgement were not obtained, the customer retains the applicable statutory withdrawal right. Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.
3. When a Digital Key Becomes Non-Refundable
Under our commercial refund policy, a digital key becomes non-refundable once it has been successfully redeemed or activated, provided that the required prior express consent and acknowledgement concerning immediate digital delivery were validly obtained.
This non-refundable condition does not apply where the key is invalid, defective, materially different from its description, or where applicable law requires a refund or another remedy.
A refund is not available for an activated or redeemed key merely because the customer changed their mind, purchased the wrong edition or operating-system version despite accurate product information, or later found their device incompatible with clearly disclosed system requirements.
4. Defective Products and Exchanges
If a key is invalid, cannot be activated as described, or the delivered product is materially different from the product ordered, please contact us so we can investigate and provide the remedy required by applicable law.
If you encounter an issue, we will issue a replacement key instead of a refund if you prefer.
A replacement will be for the same product, edition, platform, and licence term unless another solution is agreed with you.
5. How to Request a Refund or Replacement
Email contact@plomet.com with your order number, the email address used for the order, and any relevant activation error message or screenshot. We may ask you to complete reasonable troubleshooting steps so we can confirm the issue.
6. Fees and Refund Processing
No restocking fee applies.
Refunds are returned to the original payment method within 5–10 business days of approval.
We do not issue refunds to a different card, bank account, wallet, or payment method.
7. Order Cancellation Before Delivery
If automated delivery has not yet begun, you may request cancellation in accordance with our Order Cancellation Policy. Once digital delivery begins, the EU withdrawal terms and non-refundable conditions above apply.
8. Payment Disputes
Please contact us before opening a payment dispute so we have an opportunity to investigate and resolve the issue promptly. This request does not restrict any legal right to dispute a transaction.
Questions?
If you have any questions or need assistance, please visit our FAQ page or our Contact Us page for detailed information. For additional support, please don’t hesitate to contact us at:
Business name: Plomet
Company name: GDESTOCK SARL
Company number: 990893158
Email: contact@plomet.com
Address: 870 Route D'ansolin, 01680 Lhuis, France
Phone Number: +33 7 53 53 38 98
Monday to Friday: 09:00 AM – 06:00 PM
Saturday and Sunday: Closed
Time Zone: Eastern Standard Time (EST)
Response Time: within 1 business day
Contact Us: here